Artificial Intelligence in HR: A blessing and a curse

Artificial intelligence in Human Resources is the greatest, right? It can screen thousands of applications in nanoseconds and narrow the field just to the types of people with whom you've had success in the past, right? It won't know whether an applicant is a man or a woman, good-looking or homely, or white, Black, or Latino, so it will protect you against discrimination claims. We-ell, AI can be great, but it isn't perfect. If you're using AI to perform hiring functions -- and especially if you're using it for other HR functions, such as promotion decisions, performance management, or discipline and discharge -- you'll need to be careful.