The future of business is that the customer is the labor and the capital

David Nordfors is the co-chair and co-founder of the i4j Innovation for Jobs Summit together with Vint Cerf. There is a common misunderstanding about the coming automated economy that may destroy us all. Most people in business and finance (and most people, frankly) think that the new economy (of artificial intelligence and autonomous machines) is like the old economy: satisfying customers' needs for products and services. The real heart of the new economy will be about helping people need each other more. To build a new economy (and a decent, functional society), innovation must help us need each other more and in better ways… to bind us to each other.