The Evolution of Customer Service: How Companies Are Using Chatbots

Experimentations have been improving their function more and more with each new test. Tej Kohli wrote a post on the company's blog recently on just that topic. They brought up the use of limited (but effective) chatbots in China that allow customers to ask questions, and then be given step based solutions to their issues. Businesses there have specifically been using the program WeChat for the task.