The Evolution of Customer Service: How Companies Are Using Chatbots

A new kind of customer service tool is being launched, and it is fascinating, exciting, and (for some experts) a little scary. Artificial Intelligence is becoming a hot button issue in the technology world. Experimentations have been improving their function more and more with each new test. The boundaries are being pushed every day. Tej Kohli wrote a post on the company's blog recently on just that topic.