Banking on artificial intelligence

Sameer is overjoyed when his daughter gets admission to a dream university. However, he realises that he has to arrange a fairly large amount of funds quickly. Sameer browses his bank's website aided by a friendly chatbot, calls up the call centre where a virtual assistant arranges for a sales officer to visit him and help apply for a loan on a tablet, and obtain immediate approvals based on an automated credit scoring system. All of Sameer's banking interactions were assisted by Artificial Intelligence (AI) that is empowering banks to make customer lives simpler and easier. AI is not one single application.