Atento Announces Strategic Partnership with Keepcon to Expand Artificial Intelligence and Automatization Capabilities

SAO PAULO, Jun 30, 2017 (PR Newswire Europe via COMTEX) -- - Transaction reinforces the continued progress of Atento's strategic growth initiatives Atento S.A., the leading provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America, and one of the three top providers worldwide, announced the signing of a strategic partnership and the acquisition of a minority stake at Keepcon, a leading provider of semantic technology-based automated customer experience management. Financial terms of the transaction were not disclosed. The addition of Keepcon will expand the Artificial Intelligence and automatization capabilities of Atento's omnichannel platform. The integration of Keepcon's semantic technology with Atento's existing solutions allows for the monitoring, analysis and management of customer sentiment and needs through social media in real-time. This can be delivered through a blended automatized and agent-based solution or through a fully automatized solution.