Artificial intelligence and machine learning algorithms are shaping the business processes across different industries. According to California-based customer service company Zendesk, 81% of Brazilian consumers would not hesitate to abandon a brand if they received poor service. Given this scenario, companies need to constantly seek for tools that help them stay competitive, ensuring the satisfaction of users by recognizing their service area as key for business transformation. "Companies are increasingly looking for artificial intelligence solutions, especially startups, as they look to do more with less, to have more productivity at lower cost," Zendesk Brasil sales director Marcelo Rocha told BNamericas. Zendesk provides customer services solutions to 145,000 customers in over 30 languages.

SAO PAULO, Jun 30, 2017 (PR Newswire Europe via COMTEX) -- - Transaction reinforces the continued progress of Atento's strategic growth initiatives Atento S.A., the leading provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America, and one of the three top providers worldwide, announced the signing of a strategic partnership and the acquisition of a minority stake at Keepcon, a leading provider of semantic technology-based automated customer experience management. Financial terms of the transaction were not disclosed. The addition of Keepcon will expand the Artificial Intelligence and automatization capabilities of Atento's omnichannel platform. The integration of Keepcon's semantic technology with Atento's existing solutions allows for the monitoring, analysis and management of customer sentiment and needs through social media in real-time. This can be delivered through a blended automatized and agent-based solution or through a fully automatized solution.