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Jazz, Afiniti to enhance customer experience using AI solutions

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Jazz, Pakistan's leading digital communications company, and Afiniti, a multinational advanced analytics company, have partnered to implement Artificial Intelligence (AI) solutions in customer service contact centers across Pakistan, fostering significant gains in customer satisfaction and revenues. As part of its long-term commitment to meet and exceed customer satisfaction, Jazz engaged Afiniti to use their AI powered contact centre technology to optimize call outcomes at Jazz's customer service contact centres. By analyzing call histories and other CRM data, Afiniti's algorithm predicts patterns of interpersonal behavior and matches callers with Jazz's contact centre agents best equipped to serve them. "Industries globally are advancing rapidly thanks to AI and we wanted to use this technology for the benefit of our customers," said Aamir Ibrahim, CEO Jazz. "Afiniti's solution is intuitive, seamless and measurable, and a part of Jazz's broader customer obsession motto. "Afiniti is the world's premier provider of applied artificial intelligence solutions, having delivered billions of dollars in measurable economic value to its clients around the world.


Microsoft, Humana ink 7-year strategic partnership to leverage cloud, AI and voice technologies

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Insurance giant Humana and Microsoft announced a seven-year strategic partnership to use cloud and artificial intelligence technologies to build predictive solutions and intelligent automation to support Humana members and their care teams. Humana plans to use Microsoft's technology muscle, specifically its Azure cloud, Azure AI and Microsoft 365 collaboration technologies, as well as interoperability standards like Fast Healthcare Interoperability Resources (FHIR) to provide care teams with real-time access to information through a cloud platform, the companies said. Providers can use these technology tools to have a more holistic view of their patients to enable better preventive care, keep up with patients' medication schedules and refills and identify social barriers to health such as food insecurity, loneliness and social isolation, Humana said. Humana's goal is to leverage technology to improve members' health outcomes and make their healthcare experiences simpler to navigate. The partnership will address two core innovation areas for Humana.


Automating IT operations quickly, intelligently and at scale

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Those working at L1 and L2 of IT operations, those running the data centres and service desks, are inundated with requests 24/7. This problem is one CIOs and managed service providers (MSPs) are all to familiar with and was the inspiration behind the genesis of Ayehu -- "how can we help individuals and companies with the pain of having to be constantly available," asked Gabby Nizri, the CEO and founder of the company? It takes time to find the problem and a solution in IT operations, "so the idea was to create a virtual operator to replace live people working at L1 of IT operations, which was inefficient anyway," he answered. "The vision was to run IT operations autonomously." Ayehu is a subscription-only automation orchestration company, focused on getting rid of inefficient IT operations.


AWS says Amazon Textract is now HIPAA-eligible

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In another big move aimed at its healthcare clients, Amazon Web Services revealed this week that its Textract machine learning technology – which can help healthcare organizations more easily extract data from scanned documents – is now HIPAA eligible, joining a half-dozen other cloud-based AI tools. WHY IT MATTERS It's important to note that HIPAA-eligible is not the same as HIPAA-compliant – it just means that the technology is able to be customized and put to use in ways that are. Organizations can't simply install Textract and expect to be compliant. That said, with proper configurations, the tool can be deployed at healthcare and life science organizations whose tasks that require HIPAA compliance, said Textract Product Lead Kriti Bharti in an Oct. 10 blog post. "Critical healthcare information often lies within documents such as medical records and forms. Healthcare and life science organizations need to access data that is locked inside those documents in order to fulfil medical claims, streamline administrative processes, and process electronic health records," said Bharti.


How Health Care AI Systems Are Changing Care Delivery - NEJM Catalyst

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A nurse avatar named "Molly" who regularly talks with patients about their symptoms and medical needs. Voice-recognition software that helps physicians document clinical encounters. A prescription drug-monitoring platform that can detect patients' opioid misuse. Systems that analyze millions of medical images to help physicians diagnose and predict diseases. Robots that extend the reach of surgeons.


4R Systems Presents its Retail Supply Chain Solutions Powered by Artificial Intelligence and Machine Learning at NextPoint and Hosts the Blue Moon and Coors Brewery Tour

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This is 4R's sixth consecutive year participating in the show and will present its latest Merchant Analytics approach. NextPoint provides an exclusive annual event which offers retailers and solution providers an experience uncommon from other industry events and trade shows. Mark Garland, Executive Vice President Sales, Marketing & Solutions, said, "It is hard to believe this will be our sixth year presenting at NextPoint. The last five years at NextPoint have provided excellent networking opportunities. We are looking forward to sharing how 4R positions retailers to earn more profit from their inventory with proven success stories."


AI, cloud, blockchain and beyond: Changing the financial world individually and in tandem

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AI has been talked about since the very early days of computing and has attained mainstream use in recent years with the likes of Amazon's Alexa and Apple's Siri. "Just as in the last 40 years, computation has enabled us to change the way we do business and create new products, AI will help us to make better decisions," Carlos Kuchovsky, chief of technology and R&D at BBVA, tells Finextra. "We are now looking at the ways in which it can help us change the way we operate and bring value." The Bank of England has recently reported that machine learning tools are in use at two thirds of UK financial firms, with the average company using it two business areas, which is expected to double in the next three years. It may be through interoperation with cloud and blockchain technology that AI's capabilities will be fully harnessed.


Anatomy Of An Autonomous Vehicle Service Ecosystem

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If you have seen one of the many schematic charts full of logos illustrating the autonomous vehicle ecosystem, you would be forgiven for being confused. Most, like the one linked to in the above paragraph, dive deep into the layers of technology involved in enabling cars to drive themselves. It provides a nice summary for people in the industry (with good eyesight). To the layperson, however, this can add to the confusion about how autonomous vehicles work. Also, it is important to note that the majority of the companies and the technologies represented only have to do with the vehicles.


AI and machine learning could goose home security and monitoring sector--report

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Do-it-yourself security systems will cause some shifts in the residential security market as more than two million broadband homes will have a self-monitored system by year's end. According to research by Parks Associates, 23% of the self-monitored systems are fee-based with an average cost this year of $9 per month while 22% also include home control. By 2024, the average monthly fees will slide down to $8.50 while 34% will have home control add-on services. Home security systems seemed cutting edge when they were first introduced, but now the market is flooded with options that are available from the likes of ADT, AT&T, Ring, Comcast, and even chain hardware stores. In order to better cash-in on home security services, Parks said the industry needs to find new drivers for the homes that currently don't have such services.


Personetics' AI-Powered Engagement Platform for Small and Medium Businesses Adopted By Leading Banks

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Personetics is the leading provider of customer-facing AI solutions for financial services and the company behind the industry's first Self-Driving Finance platform. Harnessing the power of AI, Personetics' Self-Driving Finance solutions are used by the world's largest financial institutions to transform digital banking into the center of the customer's financial life – providing real-time personalized insight and advice, automating financial decisions, and simplifying day-to-day money management. Serving over 65 million bank customers worldwide, Personetics has the largest direct customer impact of any AI solution provider in banking today. Personetics customers include 6 of the top 12 banks in North America and Europe and other leading banks throughout the world. Led by a team of seasoned FinTech entrepreneurs with a proven track record, Personetics is a rapidly growing company with offices in New York, London, Paris, Singapore, and Tel Aviv.