Davos 2019: Three financial leaders on the responsible use of artificial intelligence

Amid the excitement surrounding the potential of artificial intelligence, financial institutions have a responsibility to ensure that AI is used in a way that's fair, transparent and accountable, according to TD Group President and Chief Executive Officer, Bharat Masrani. "TD is in the trust business, and we have worked hard to develop that trust over the past 163 years," he said. Masrani's comments came as part of a panel discussion among global financial sector leaders in Davos, Switzerland during the World Economic Forum on Thursday. AI is transforming the financial sector, giving financial institutions a tremendous opportunity to know their customer better and deliver experiences they would have never imagined. The panel discussion--which was hosted by Deloitte and also featured Sabine Keller-Busse, Chief Operating Officer of UBS, and Ann Cairns, Vice Chairman of Mastercard--focused on how financial institutions can unlock the opportunity of AI while upholding their responsibilities to customers, employees and society.