Automation, AI are upending jobs at Canada's big banks

A customer uses a teller at the redesigned TD Bank branch inside the TD Centre in downtown Toronto. Technology advances are upending tens of thousands of jobs across the global financial sector, including at Canada's big banks. As global banks unveiled plans to slash tens of thousands of jobs this year, those in Canada held staffing levels fairly steady. But that doesn't mean this country has been immune to the forces of automation and artificial intelligence that are reshaping banking around the world. Beneath the surface, there are tectonic shifts under way in the nature of work and the kinds of skills Canada's banks need.