When Life Insurance Gives You AI, Should You Make Lemonade?

Advertisements about those methods often mention how customers can sign up for policies faster, file claims more efficiently, and get 24/7 assistance, all thanks to AI. However, a recent Twitter thread from Lemonade -- an insurance brand that uses AI -- sheds light on this practice's potential issues. People saw it, then decided the Lemonade AI approach highlights how technology may hurt and help, depending on its application. Many companies don't divulge details about how they use AI. The idea is that keeping the AI shrouded in mystery gives the impression of a futuristic offering while protecting a company's proprietary technology.