Machine Learning and RPA in Action: Email Management

We recently announced the strategic alliance between Jidoka and BigML, where we explained the integration of RPA with other technologies such as Machine Learning. With this integration, Jidoka can provide Machine Learning capabilities in their RPA process automation platform. To explain the advantages and possibilities offered by this integration, today we present a practical example of the application of both technologies, Jidoka's RPA and BigML's Machine Learning: the automation of an e-mail classification process, a use case that will be presented by Jidoka's CEO, Víctor Ayllón, at the #MLSEV, our first Machine Learning School in Seville, which will be held on March 7-8 in Seville (Spain). Imagine for a moment that you are responsible for the customer service department of a large company. You and your team receive on a daily basis a very large number of customer emails that are addressed to different departments of the company.