This week, Appian announced the first acquisition in its 20-year history. It was for a startup based in Spain called Jidoka. The company is the developer of an RPA (Robotic Process Automation) platform, which is ranked No. 1 by Gartner Peer Insights. Appian is a leader in the BPM (Business Process Management) and low-code markets. This technology's allows for quick development of enterprise-grade applications, which has been key for digital transformation.

We recently announced the strategic alliance between Jidoka and BigML, where we explained the integration of RPA with other technologies such as Machine Learning. With this integration, Jidoka can provide Machine Learning capabilities in their RPA process automation platform. To explain the advantages and possibilities offered by this integration, today we present a practical example of the application of both technologies, Jidoka's RPA and BigML's Machine Learning: the automation of an e-mail classification process, a use case that will be presented by Jidoka's CEO, Víctor Ayllón, at the #MLSEV, our first Machine Learning School in Seville, which will be held on March 7-8 in Seville (Spain). Imagine for a moment that you are responsible for the customer service department of a large company. You and your team receive on a daily basis a very large number of customer emails that are addressed to different departments of the company.