The Uncanny Valley -- Chatbot & CRM

A chatbot is software that simulates human-like conversations with users via text messages on chat. Its key task is to help users by providing answers to their questions. If we dive deep, chatbots are pieces of conversational software powered by artificial intelligence that have the capability to engage in one-to-one chat with customers on their preferred chat platform such as Facebook Messenger, Whatsapp, Instagram, Telegram, Slack and many more conversational platforms. Chatbots, run by pre-programmed algorithms, natural language processing and/or machine learning and conversed in ways that mimicked human communication. Unlike other automated customer service solutions such as IVRS systems that were universally disliked for their robotic nature, Chatbots are seen to get closer to passing the Turing Test convincingly simulating a human conversational partner so well that it was difficult to sense one was chatting with a machine. British Al pioneer Alan Turing in 1950 proposed a test to determine whether machines could think. According to the Turing test, a computer could demonstrate intelligence if a human interviewer, conversing with an unseen human and an unseen computer, could not tell which was which. Although much work has been done in many of the subgroups that fall under the Al umbrella, critics believe that no computer can truly pass the Turing test.