Walmart's anti-shoplifting tech slammed by staff as 'fake AI'

A group of anonymous Walmart workers have raised concerns about the anti-shoplifting technology used to monitor the company's self-checkout kiosks. A group that calls themselves'Concerned Home Office Associates' has circulated a video documenting the system's flaws, including frequent failures to identify unscanned items, and incorrectly identifying personal items potentially shoplifted. In an email sent to company management at Walmart's headquarters in Bentonville, Arkansas, the group claims to be'past their breaking point,' saying the system's frequent false positives are irritating customers and putting workers at greater risk of COVID-19 exposure by unnecessarily having to verify customer's purchases at unsafe distances. An anonymous group of Walmart employees have raised concerns about anti-theft technology used at self-checkout kiosks, saying it's'a fake AI that just pretends to safeguard' 'It's like a noisy tech, a fake AI that just pretends to safeguard,' one of the Walmart employees, who asked to remain anonymous, told Wired. The system was originally designed by Everseen--an artificial intelligence and technology firm based in Cork, Ireland--and relies on overhead cameras, or'digital eyes,' that film customers as they scan objects into the register.