Doctors don't scale like Artificial Intelligence does DW 31.07.2018

From the moment you step into the offices of Babylon Health in London's swanky South Kensington, you feel like you're in the future. Only it's a future that smells remarkably like the past. I'm reminded of the first open plan space I ever saw at a London newspaper -- only Babylon's is lined with plastic plants that crawl from the desks to the ceiling -- and I kind of preferred that grey honesty of old. There's a huge heart on the front glass door, but very little heart in the waiting area, where they have done away with receptionists and you're asked instead to sign in via a tablet. Around you, adults in suits perch and slouch on colorful cubes that would fit quite well in the kids' play area at your local general practitioner's.