Artificial intelligence will fuel future banking, data suggests

A newly released whitepaper on the future of banking has found that AI and analytics will play a "central role" in the future of worldwide banking. The'Bank of the Future' paper- released by Mambu and Google Cloud – said that'ubiquitous banking' will likely be the next stage of digital finance as consumers continue to demand constant, personalised digital financial services after the pandemic. AI and analytics will form a major part of this next stage the data suggested, helping to drive significant growth opportunities as customers further desire speed, convenience and instant access to information, goods and services. Strong focus must be placed on'customer-centric strategy' the paper suggests, creating products and services built around and for customers. This strategy should be to embed AI tech to "hyper-personalise the user experience".