Changing realities of digital transformation in the public sector

The Covid-19 coronavirus crisis is accelerating the pace of digital transformation among companies of all shapes and sizes, and the public sector is no exception, as decision-makers rally to find digital solutions to meet fast-changing requirements despite underlying legacy challenges. While the immediate focus is to limit the human, social and economic loss, operating in the "new normal" will mean extra pressure on IT in the months to come. Public sector bodies need to use digital channels to inform and serve citizens, while at the same time, many functions have gone all-digital during the coronavirus outbreak, increasing demand for efficient back-end systems. The pandemic has exposed the need to improve technology efficiency for the continuity of government. Computer Weekly spoke to specialists operating in the public sector to gain an overall view of the key trends and hurdles facing buyers as the crisis unfolds.