Mastercard's VP of AI talks bots, NLP, and why fintechs need AI for customer service (VB Live)

Companies like Mastercard are implementing AI strategies that are transforming how customer experience is done. Join this VB Live event for insights on why AI is essential for fintech companies, plus how to implement it, how to make it perfom, and more. AI has been around for a long time -- it's only in the last three or four years that people have been paying attention to it in the fintech space, says Dr. Steve Flinter, VP of artificial intelligence and machine learning at Mastercard Labs. "A huge driver of innovation is that small startups, fintechs, and non-technology corporates are able to get access to this technology that five or 10 years ago would have been locked away in university research labs and the big corporate R&D labs," Flinter says. The amount of data now available, and the ability to store and process that at scale, combined with open source technology, compute power, and breakthroughs in technologies like computer vision and NLP are all part of this AI democratization.