The New Emotions of the New Machine Age

At the World Economic Forum in Davos this year, Alibaba co-founder and chairman Jack Ma made the case for investing in our emotional capacities and even proposed a "love quotient." Management thinkers believe that socio-emotional skills are going to be a key asset in tomorrow's marketplace, simply because tasks requiring operational excellence and efficiency are likely to be performed much more effectively by AI and robots. Emotions, however, remain a human bastion. Our very weakness is our strength. In a 2016 survey, the World Economic Forum ranked socio-emotional skills as increasingly critical for future career success.