How AI is Reshaping Mail and Postal Delivery

Post offices are often at the forefront of new technology, as developing efficient systems for delivering mail is essential for keeping costs down for users. Computer systems, in particular, hold tremendous potential for scanning and routing mail, allowing post offices to lower costs. Accenture has released a report, entitled "The New Delivery Paradigm," that examines 25 post offices through Europe, the Americas, and Asia-Pacific. For an average post and parcel industry, the analysis reveals that $500 million per year in value is possible through investment in advanced digital technologies. Increased competition and lower demand for mail is placing pressure on many post offices, but new investment could help cut costs, particularly when it comes to handling the so-called "last mile" of delivery.