Involve.ai boosts AI-driven customer data platform with $16M

The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Involve.ai, a startup using AI to bolster customer success, today announced it has raised $16 million in a series A round led by Sapphire Ventures and other investors. The company says the capital will be put toward product development and hiring on the engineering, data science, and go-to-market sides. Customer success emerged as a top priority for companies as the pandemic disrupted processes, causing businesses to rethink how they operate. But while having a good pulse on customer behaviors, preferences, and goals is essential -- 35% of respondents in a Deloitte report ranked customer success objectives like reducing churn as leading objectives -- customer success teams often lack the right tools to support their workflows.