Why AI, automation will be the silver bullet for operators - Futurithmic

Artificial intelligence (AI) is evolving the landscape of telecommunications and those communication service providers (CSPs) at the forefront of the change stand the most to gain. Machine learning is an exciting ability of AI, which begins with simple commands overseen by humans, like a child learning to ride a bike. When the parent is comfortable, once the algorithms are working correctly, the training wheels are taken off and AI can be involved in operations and processes. One of the major benefits of utilizing AI and machine learning capabilities is that it allows telco employees to focus on more strategic and higher priority initiatives, while mundane and tedious tasks are automated through AI. Telcos also know the value of maintaining customer satisfaction.