A GovTech Ecosystem Approach to Public Service AI Accenture

AI1 is advancing the way the public sector serves its constituents. In Singapore, AI-powered technologies are scanning the dark web to identify patterns that can help law enforcement officials to understand the illegal drug market, and are giving rise to "digital twin" models (virtual replicas of physical spaces) that simulate emergency situations.2 In other cities and regions around the world, similar stories are emerging: AI activities range from alerting refuse collectors when bins are full, and predicting the need for infrastructure repair, to improving energy efficiency through smart thermometers and powering advanced military security systems with drones. And AI is still in its early days. Governments ready to seize this growing opportunity are ramping up their spending on AI.