Insurers urged to integrate artificial intelligence with human workforce - Business Insurance

Insurers must increase their efforts to integrate artificial intelligence efforts with an evolving workforce in order to take best advantage of the new technology, according to a report released Thursday by consultancy Accenture P.L.C. The report, Future Workforce Survey – Insurance: Realizing the Full Value of AI, said that artificial intelligence "is likely to transform the world of business." Artificial intelligence, the report said, must be seen as more than just a set of tools to make operations more efficient. "We believe AI, when synthesized with human ingenuity across the enterprise, will achieve exponentially more," the report said. Insurers which invest in such an AI and human-machine collaboration at the same rate of top-performing businesses could boost revenue by 17% and their employment 7%, on average, between 2018 and 2022, the report said.