Free AI Chatbot Goes to Bat for Beleaguered Consumers Consumer Protection

DoNotPay, an AI-based chatbot app created to help fight parking tickets in the UK, now addresses roughly 1,000 consumer concerns and is available throughout the United States as well as across the pond. The app's creator, Stanford University student Joshua Browder, announced the expansion last week. Powered by IBM Watson, DoNotPay has about 1,000 bots capable of tackling a variety of legal and service issues, ranging from fighting one's landlord to appealing against unreasonable warranties, to getting a refund when a company doesn't fulfill its promise. The app lets users use a feature similar to instant messaging to get help. When opened, the app presents a blue screen that asks what it can help the user with, and offers a search field in which the user can type a response.