Can AI be made trustworthy?

As artificial systems (AI) get increasingly complex, they are being used to make forecasts – or rather generate predictive model results – in more and more areas of our lives. At the same time, concerns are on the rise about reliability, amid widening margins of error in elaborate AI predictions. Management science offers a set of tools that can make AI systems more trustworthy. The discipline that brings human decision-makers to the top of their game can also be applied to machines, according to Thomas G Dietterich, Professor Emeritus and Director of Intelligent Systems Research at Oregon State University. Human intuition still beats AI hands down in making judgment calls in a crisis. People – and especially those working in their areas of experience and expertise – are simply more trustworthy.