AI: A Catalyst for the Next Generation of Business

Then there are those companies that view AI as a transformational platform that has the potential to create a new species of business. These future-minded companies are centering on the customer and using AI to connect people and processes and predict business outcomes, capitalizing on new revenue opportunities by applying new forms of intelligence. With research showing that half of the S&P 500 will be replaced over the next 10 years, organizations that view AI as merely a trend or a quick antidote to a business problem risk falling to the back of the pack or vanishing altogether. Meanwhile, businesses that are successfully building for the future realize that the actions they take today will permit their enterprises to sense and predict with accuracy so they can make better, faster decisions that transform the customer experience. In the current environment, not all businesses are created equal, says Sanjay Srivastava, chief digital officer at Genpact: "Firms that embed AI as their central nervous system will unlock a significantly more dynamic and powerful tomorrow and will act more like living organisms--enabling them to operate instinctively. They'll augment intelligence, anticipate disruption, outmaneuver threats, and connect more closely with customers. As this new breed of business evolves, it will have the ability to reshape industries and amplify human potential in ways that we've not yet even imagined."