The Rise of Artificial Intelligence and Machine Learning in 2019

Mr Sandeep Parikh, Intelligent Automation Partner at EY talks about hoe AI and ML will be utilized in India, some advancement and use cases of the same and investments made into the technology. Over the past several months service providers (baring a few) have rushed to market with a wide range of Artificial Intelligence and Machine Learning based home-grown solution. However, there is (by and large) a lack of awareness in the market place of how to apply these technologies in the real world to generate a relevant and lasting impact. So I believe, 2019 will see providers, build stronger capability, focus on relevant real industry scenarios and hence success stories. There is still some time to go in terms of creating concrete and end-to-end true differentiation using cognitive solutions – while we have seen some interesting pieces in operations, FS front offices, finance, HR and marketing where ML has potentially created small but real impact e.g.