More human than human: banking's AI future is all in the voice » Banking Technology

Aditya Challa, IMImobile: choose the right technology and use AI wisely! Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main interface between banks and their customers. When four out of five bankers agree on something it's worth taking notice. According to Accenture's Banking Technology Vision 2017 report, that's how many think AI will revolutionise how they interact with their clients and collect information.