Alibaba uses AI to redefine China's online shopping experience

Alibaba is redefining China's online shopping experience by embedding artificial intelligence (AI) throughout its core e-commerce operations. Technology has made shopping easy for customers who leverage AI to search for products, said Jim Erickson and Susan Wang in an article on Alizila.com. Thanks to smart search engines, consumers are now introduced to several goods and services that they were not previously aware of. Alibaba has also introduced customer-service chatbots that can resolve consumer complaints without requiring human intervention. While previously orders were delivered in days, they now reach consumers in a matter of few hours.