How Do Consumers Feel about AI Customer Service? - Treasure Data Blog

Chatbots and other AI-assisted customer service tools are on the rise as an efficient, automated way to improve customer journeys, but few studies have asked U.S. consumers how they actually feel about talking to machines when they need help. A new Arm Treasure Data survey of 1,000 adults recently did just that, asking how people feel about AI assists in fields as diverse as medicine to retailing. The industry-to-industry differences are surprising, providing insights to a trend that is rarely examined, but growing rapidly. The economic case for bots is clear: No matter how big a company is, it's virtually impossible for business owners to stay connected to their clientele 24/7. Whether providing necessary customer support for existing clients or capturing new leads, business owners can spend their entire workday managing these communication channels and still struggle to keep up.