The Race to Build a ChatGPT-Powered Search Engine

Jiang Chen, a machine learning expert who previously worked at Google, was mesmerized when he first tried ChatGPT, the remarkably coherent and seemingly well-informed chatbot from OpenAI that has become an internet sensation. But the technology's aura of power dimmed when Chen tried using the same underlying artificial intelligence technology to build a better search tool for the startup he cofounded, Moveworks. The company uses AI to help employees sift through information such as technical support documents and HR pages. Chen's new AI search tool was great at pulling up all sorts of useful information from such documents, including serving up addresses and phone numbers--but some of them weren't real. "Its ability to fabricate is just amazing," Chen says.