Chatbot & The Rise of the Automated Insurance Agent

A couple of months ago I was at a London insurance market meeting. It was mostly attended by brokers and underwriters and the subject was the London TOM. During a roundtable discussion I mentioned an article I'd just written about big data, artificial intelligence and machine learning. I said as much as 80% of insurance underwriting will be automated before long. Sitting opposite me was a London market broker. "Nothing writes business faster than a Mont Blanc pen!" Now, I'm not trying to make fun at his expense. How could he know any different, he wasn't a subscriber to The Digital Insurer at the time (although he is now!). In the specialist insurance market of London, this mind set may have held the market in good stead since the days of the quill pen.