Artificial Intelligence and the Future of Autonomous 'Hands-Free' Banking

They may have no choice, if they wish to survive. Consumers, accustomed to experiences with Amazon, Netflix, and Starbucks, demand rapid fulfillment of requests, personalized solutions, and constant attention from their financial providers. With the wealth of data possessed by banks and credit unions, consumers not surprisingly expect providers to know them, value them, and reward them for their relationships. Given the rise of digital and challenger banks, traditional banks and credit unions must find new ways to maintain their share-of-wallet and customer trust. Technologies that integrate artificial intelligence and big data analytics provide financial institutions with unprecedented visibility into their customers' financial dynamics, enabling the kind of personalized service which they crave.