Your consumer experience will be drenched in tech

While it may feel novel to mess around with a customer service chatbot, there may come a day in the future where artificial intelligence, or AI, is the primary way you interact with companies. That's one of the big trends outlined in IT consulting firm Accenture's report, out today, on the technology that will change businesses in the next three years. Once tech like AI filters through the powers that be, it may very well land right in front of you, the consumer. Accenture surveyed more than 5,400 business and IT executives. And yes, AI and other technologies are on their minds.