RPA booms around the world, but SA appears to lag

The robotic process automation (RPA) services market is booming around the world, according to a recently published Forrester Research report, titled'The RPA Services Market will Grow to Reach $12 billion by 2023'. In 2018, the market was estimated to be worth only $3.9 billion. Furthermore, Forrester's research indicates that over the past three years, annual revenue growth for the top services vendors has topped 100%, rising from around $0.6 billion in 2017 to an estimated $4.2 billion by 2023. After surveying 25 of the top RPA service providers about their customers, geographic focus, revenue and scale of implementations for the report, which was published last month, the authors – Leslie Joseph and Craig Le Clair – concluded that the massive growth in RPA services was a result not only of organisations adopting RPA as a cost mitigation strategy, but because automation was regarded as critical to the implementation of broader digital transformation efforts. However, while RPA adoption in terms of spend appears to be rising around the world, Forrester was unable to provide information about RPA adoption in Africa, or South Africa, as it was unable to source sufficient data.