How can business leaders make the new world of work better for people?

John Donahoe of ServiceNow and Jeff Weiner of LinkedIn speak about how businesses can play a role in improving work for people in the age of automation and artificial intelligence. How can CEOs stay ahead of the curve in training and developing their workforces for using automation and artificial intelligence (AI)? Since companies are doing the hiring and creating the jobs, what role do they play in talent and development? How should companies think about hiring as work changes? In this episode of the New World of Work podcast, McKinsey Global Institute director James Manyika speaks with two leaders on the forefront of applying AI techniques, such as automation and machine learning, in the business world. John Donahoe, president and CEO of ServiceNow, and Jeff Weiner, CEO of LinkedIn, tackle the tough questions facing companies today. James Manyika: When it comes to the issue of the future of work and automation, businesses are at the center for several reasons. For one, they are large employers of people and workers, and they are embracing these technologies that are starting to automate work. They play a central role through the choices that they make in using these technologies. Sometimes, they're also in the business of building products and services that also change and transform how we do work. And then sometimes, you come across rare business leaders who are far-forward-looking, think beyond their own businesses, and think about what these things mean for society. With that note, I'm quite delighted that we have two business leaders who satisfy all three of those criteria. They are employers, they are innovators building products and services, and they're also thinking beyond their own businesses to what this means for society.