5 Ways AI Drives Customer Experience Innovation

It's 2020, and most will admit we aren't where some scientists and experts thought we would be when it comes to flying cars, teleportation, time travel, and other futuristic concepts. But the technology and computer capabilities we have today are light-years ahead of where we were even 20 years ago. Yet many of us are still weary of some of the most recent advancements – and this includes Artificial Intelligence (AI). Artificial Intelligence refers to computers or other machines developing the intelligence and capabilities of human cognition. Examples of this include speech recognition, problem-solving, learning, and planning1.