How AI Can Help The Airlines (And Any Businesses) Heal Their 'Black Eye'

While delayed and canceled flights cause stress, it's even more stressful when a passenger tries to get rebooked or change a flight. Nanorep is already working in other areas of the travel industry, and Campo believes AI can help the airlines' customer service as well. Thanks to virtual assistants, hold times virtually disappear. The airlines are a great example of how AI, chatbots and virtual assistants can enhance the customer experience.