Artificial Intelligence in the enterprise - How 13 CIOs are using AI

According to the CIO 100, 38% of CIOs expect AI to have an impact on their sector, with organisations including AstraZeneca, DEFRA and Hargreaves Lansdown currently using the technology. This interest in AI has seen CIOs and organisations investigate and implement AI to help with a variety of tasks, from monitoring customers to improving the overall efficiency of their business model. CIO UK looks at how some leading CIOs are using AI within their organisations to increase staff productivity, reduce costs and increase customer engagement. "Machine learning and AI is something we've just started to track as it will have an impact at some point on the operation of the railway, but it's early days from a railways systems perspective and there is always a bit of reticence around bleeding-edge technology where safety is critical." "AI is coming on in leaps and bounds. Things that were ropey not that long ago are getting good very quickly. Speech-to-text recognition is really phenomenal now; there's really good text-to-speech that we are experimenting with at the FT. "All of this with AI is not aimed at replacing journalism but augmenting it, how can we use those things to make sure our journalists are concentrating on the high-value content that's going to really drive engagement while removing some of the repetitive steps they may have concentrated on in the past." "I've seen some early prototypes in our North American labs of virtual agents – be that chatbots, be that the recently announced integration into Amazon's Alexa product – and I think we'll see a lot more of virtual agents in the financial services industry and other industries; I think it's a good example of helping customers interact with financial services companies with a lot less friction." "Things like using Tensor Flow [Google's open source AI framework], AI is really starting to get interesting and seeing how we can use that to help UK Households to save more money will be fun!" Tim Jones, Moneysupermarket.com "For me, the coming year is all about the big data side of it.