AI-augmented government

For decades, artificial intelligence (AI) researchers have sought to enable computers to perform a wide range of tasks once thought to be reserved for humans. In recent years, the technology has moved from science fiction into real life: AI programs can play games, recognize faces and speech, learn, and make informed decisions. As striking as AI programs may be (and as potentially unsettling to filmgoers suffering periodic nightmares about robots becoming self-aware and malevolent), the cognitive technologies behind artificial intelligence are already having a real impact on many people's lives and work. AI-based technologies include machine learning, computer vision, speech recognition, natural language processing, and robotics;1 they are powerful, scalable, and improving at an exponential rate. Developers are working on implementing AI solutions in everything from self-driving cars to swarms of autonomous drones, from "intelligent" robots to stunningly accurate speech translation.2 And the public sector is seeking--and finding--applications to improve services; indeed, cognitive technologies could eventually revolutionize every facet of government operations. For instance, the Department of Homeland Security's Citizenship and Immigration and Services has created a virtual assistant, EMMA, that can respond accurately to human language. EMMA uses its intelligence simply, showing relevant answers to questions--almost a half-million questions per month at present. Learning from her own experiences, the virtual assistant gets smarter as she answers more questions. Customer feedback tells EMMA which answers helped, honing her grasp of the data in a process called "supervised learning."3 While EMMA is a relatively simple application, developers are thinking bigger as well: Today's cognitive technologies can track the course, speed, and destination of nearly 2,000 airliners at a time, allowing them to fly safely.4