The Top Voice AI Stories of 2021 - Voicebot.ai

Looking back at 2021 it was a different kind of year for voice AI than in the past. We could have said that in 2020 as well, but that was true on every societal and economic level due to the pandemic. However, we saw the seeds of change in the voice AI industry in late 2019 that was paused briefly and then accelerated in 2020 which set up 2021 to be the year of enterprise adoption. Voice AI news, innovation, and investment were largely driven by consumer applications in the period 2016 – 2019. Amazon, Google, and Apple (and occasionally Samsung) dominated the headlines related to the technology.