Automation, robots could replace 250,000 public sector workers in the next 15 years - Computer Business Review

Whitehall could save £2.6 billion with automation. The report, which addresses the creation of a public services workforce organised around the needs of its users, advocates the reduction of staff in favour of automation and digital technology. Citing analysis by Oxford academics Frey and Osbourne, in which the academics said that admin roles have a 96% chance of being automated by current technology, the report applied their calculations to current public sector numbers. The report found that, over the next 10 to 15 years, central government departments could further reduce headcount by 131,962, saving £2.6 billion from the 2016-17 wage bill. The report sells automation as the'new approach' which is needed, saying: "Public services should deliver outcomes that matter to users, and meet expectations of interacting via technology. This approach would see services designed around users and render at least 248,860 administrative roles redundant. The accuracy of decision-making can be further improved by using artificial intelligence to make complex decisions and by understanding why mistakes that, for example, cause 10 per cent of hospital patients to suffer from medical error, are made."