Grocery retailers struggling with the speed of decisions

A global study of 750 grocery decision-makers reveals key challenges in meeting customer expectations. Grocery retailers face many challenges and barriers to delivering on their customer experience promises of'any time, anywhere'. To understand these challenges, we commissioned a global survey to discover how grocery retail managers and directors feel about their customer experience delivery. The research also uncovered thoughts on how to overcome the hurdles of delivering the best customer experience. The findings are the result of interviews with 750 grocery managers and directors across the globe, in the UK, USA, Germany and France.