CRM Gets AI

Last month Salesforce released details on some recent acquisitions in machine learning, reporting spending of almost 33 million on the AI startup MetaMind, and an additional 41.6 million for two other companies, including the intelligence systems startup PredictionIO. This all furthers the Salesforce commitment to bolster their AI capabilities. Current predictions suggest that the global AI market in general will grow to over 5 billion by 2020, driven in part by the rising adoption of predictive marketing intelligence and natural language processing technologies across all business sectors. SugarCRM recently announced that they are developing a new intelligence service with a Siri-like agent called Candace. According to their literature, Candace will be able to listen in on business meetings and use natural language processing to analyze the conversations.