A review of 2018, a preview for what's next: Artificial intelligence in travel PhocusWire

Throughout 2018, PhocusWire brought you in-depth coverage of some of the critical topics impacting travel, organized by a different theme each month. As we prepare for 2018 to end and a new year to begin, we are revisiting these themes. We'll look back on key developments of the past 12 months and look ahead, with additional perspective from the topical experts we interviewed throughout the year. In April our theme was artificial intelligence. We examined at how global distribution systems are incorporating AI into their platforms and processes, with input from Amadeus, Sabre and Travelport.