Zurich agrees to acquire artificial intelligence start-up

In a statement, Zurich said that the acquisition would "further enhance" its digital capabilities and help it create "a consistent and efficient approach to developing intelligent virtual assistants across businesses, for both internal and external purposes." "Technology is playing a critical role in advancing Zurich's customer-focused strategy by differentiating the offering, improving the customer experience, and streamlining interactions," Zurich said in its statement. "Conversational AI is central to meeting increasing demand from customers for personalized products and services that are available around the clock." "We have spent decades to learn how to communicate with computers through different programming languages," said Ericson Chan, group information and digital officer at Zurich. "Now it is time for computers to learn how to have a personal conversation with all of us. Natural language processing is key to further enhance customer experience, complementing human interaction in the most natural way. We are very pleased to have AlphaChat join Zurich to help us further advance our digital transformation."