How can cognitive computing improve public services? Brookings Institution

Just about every major technology player is investing serious financial and human capital in pursuit of advances in cognitive computing. The National Science and Technology Committee on Technology released a much-anticipated report on how to prepare for the future where we have mature artificial intelligence systems. The report, Preparing for the Future of Artificial Intelligence, outlines specific implications that artificial intelligence will have when it comes to transforming our society and outlines twenty-three recommendations for federal agencies to consider. Computers that think and work like humans will change the nature of our public agencies, from how they are designed and managed to the delivery of public services and the management of public goods. We have good reason to believe that there will be significant benefits to be had from cognitive computing solutions.