Alexa, Can You Tell Me About GSA's Virtual Assistant Pilot?

Instead, they might ask their Amazon Alexa, Apple's Siri or a text-based chatbot for help. This week, GSA launched a pilot that would walk federal agencies through the process of setting up virtual assistants, powered by machine-learning and artificial intelligence technology, which can eventually be deployed to citizens. The goal isn't just to produce more "intelligent personal assistants," or IPAs, GSA's Emerging Citizen Technology Office lead Justin Herman told Nextgov. It's also to build out a structure internally, complete with toolkits and guides, so agencies can decide for themselves whether this technology is worthwhile, he explained. "The easiest part of this is actually building them," Herman added.