Council Post: How To Leverage AI/ML For Predictive Incident Management

Digital technologies have led to the application of new-age technologies that operate with minimal human intervention. And while they may heighten productivity and drive growth, any failure can pose a significant challenge for IT and DevOps teams to resolve. An incident or service disruption is an IT manager's worst nightmare. Very often, factors such as cybersecurity breaches, human error, and the accelerated pace of innovation place significant pressure on enterprises' IT infrastructure, leading to system failures and outages impacting the bottom line. According to the ITIC 2021 Hourly Cost of Downtime Survey, 44% of participants (of 1,200 global organizations) said that hourly downtime costs anywhere from $1 million to over $5 million.